RETURNS / EXCHANGE POLICY
INTRODUCTION
At Vegan World Limited, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your satisfaction.
ELIGIBILITY FOR RETURNS
Kindly verify the products delivered at the time of delivery for accuracy of what was ordered, packaging damage if any, etc. If you receive a defective or damaged item, please contact our customer service team immediately for assistance. You have the right to reject delivery of a product if it is not what you ordered, or is damaged.
If you are not completely satisfied with the product, please immediately contact our customer service team for assistance.
Returns cannot be accepted unless a specific approval has been granted by our customer service team.
Proof of Purchase: A valid proof of purchase i.e. a receipt is required for all returns.
As our products are food items, we cannot accept exchanges for any reason.
SALE ITEMS
Only regular priced items may be refunded. Sale items cannot be refunded.
RETURN PROCESS
To initiate a return, please contact our customer service team to request a return authorization on
Phone/Whatsapp: +254 707 700200
Email: co**********@***********co.ke
Return shipping costs are the responsibility of the customer. Once we receive and inspect the returned item, we will process your refund or exchange within seven business days. Refunds will be processed using the original payment method used.
CUSTOMER RESPONSIBILITIES
Return Shipping Costs: Customers are responsible for covering return shipping costs and any associated fees. Note: No cost will be incurred for returning the product immediately with our delivery courier, for damaged goods and/or incorrect goods.
Product Inspection: We reserve the right to inspect returned products to verify eligibility for refunds or exchanges.
POLICY UPDATES
We reserve the right to update or modify our return policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.
LEGAL DISCLAIMERS
All returns are subject to approval and are at the discretion of Vegan World Limited. We reserve the right to refuse returns that do not meet the criteria outlined in this policy.